Product Guarantee

All of our products carry a 100% satisfaction guarantee. If you are
not satisfied with your purchase, for any reason, you may return the
product(s) to us within 30 days and we will refund the product price
less any Re-Stocking fees incurred by us from our suppliers. Customers
are responsible for all shipping charges back to us on returned items
unless there was an incorrect item(s) shipped, in which we will refund
the shipping charges.

Back Orders

Most of our products are in stock, in the case where an item is back
ordered, we will notify you as soon as possible with an expected ship
date. In the event that multiple items are ordered and one is back
ordered. We will only charge for the item that is shipped. And not
until we ship the back ordered item will we charge you for that. We
will not charge the credit card until the order is ready to ship.
Shipping Methods
Most of our products are usually shipped within 72 hours. Shipments
are through UPS, USPS or one of several Trucking Companies. When
selecting standard shipping, icfirelight.com has the right to
determine which carrier will be used.
We ship to the Unites States only.
Business days are Mon. through Fri. All Holidays are not considered
Business Days.

Return Authorization

All returns within 30 days from the purchase date can be for an
exchange or refund (except tritium lights) All products must be
returned with its original box and packing materials provided by the
manufacturer. All returns will be paid for by the customer. If
icfirelight.com has sent the wrong item, shipping charges will be
refunded upon receipt and a replacement product shipped immediately.
If icfirelight.com will only refund amounts relative to standard
shipping, UPS Ground or USPS Priority mail. We recommend using these
carriers and also insuring or getting a proof of delivery from the
carrier so you are able to track your package. We are not responsible
for items we do not receive or that are damaged by the shipping
company. If another carrier or express way of shipping is used, the
refund will only be for an amount relative to UPS Ground or USPS
Priority mail.
All Returns after the 30 day period will be for an exchange only. And
only at the discretion of If icfirelight.com. Re-Stocking Fees will
also be issued. We will exchange items for certain manufacturers only
if their warranty is still good. All other items should be returned to
the original manufacturer. We will provide you with information on how
to make returns to the manufacturer.
Please E-mail or call for Return Material Authorization.
All Returns shall include:
-Product(s) with all original packing, boxes & materials
-Return Form Filled out
-If no return form, then (name, address, phone number, & reason for
return).

Warranties

Product warranties are made by the manufacturer of the product. Most
of these are for one year from the purchase date. Any products
tampered with, used inappropriately, or if the warranty sticker has
been removed, will result in a void of the product warranty.
Shipping & handling charges will be paid for by the customer on all
exchanges after the 30 day period. If icfirelight.com reserves the
right to add additional charges to cover other expenses (price
increases, etc.) on all exchanges after the 30 day period.